Frequently Asked Questions
Everything you need to know about your gear and orders.
What is Hatchet Outdoor Supply Co.'s shipping policy?
We offer standard and expedited shipping across the continental United States. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package leaves our warehouse.
How do I return or exchange an item?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label for your return or exchange.
Do you offer international shipping?
Yes, we ship to select international locations. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.
How can I ensure I’m ordering the right size?
Detailed size charts are available on each product page. Since we curate brands from around the world, we recommend checking the specific measurements for each item to ensure the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are the products covered by a warranty?
Many of the technical brands we carry offer limited manufacturer warranties. If you experience a defect in craftsmanship, please contact our support team and we will assist you in coordinating with the manufacturer.